CLAPNATION PERFORMANCE SYSTEMS
SYSTEMS DESIGNED AROUND HOW PEOPLE THINK, MOVE, INTERACT AND PERFORM.
Clapnation Performance Systems are proprietary systems designed to improve how customers, teams and the human side of customer-facing environments perform.
What We Do
The performance systems behind customer-facing environments.
We analyse how customers move, navigate, make decisions, interact and respond to their environment, alongside how team structure, positioning, behaviour and performance influence those outcomes.
Combining operational planning, human performance and behavioural psychology, we design systems that improve customer journeys, workforce performance, decision-making, flow, interactions and overall operational performance.
How We Work
Every Clapnation Performance System is designed from two perspectives.
The Customer Perspective
We walk through the environment as a customer would.
We identify where customers are likely to become confused, overwhelmed, uncertain or frustrated. We analyse how they move through the environment, where they naturally look, how they make decisions, how they respond to queues, how different spaces influence their emotions and what they are most likely to remember.
We then design performance systems that make the journey feel clearer, easier and more intuitive.
The Team Perspective
We analyse how staff influence the guest experience through their positioning, behaviour, communication and interactions.
We determine where staff should be positioned, how many staff are required, when they should engage with guests and how they can help guide movement, answer questions, regulate pressure, reduce uncertainty and improve the overall operation.
What Our Performance Systems Improve
Every performance system is designed to improve how people experience a live environment.
Customer Journeys And Flow
Customers should always know where to go, what to do and where to find assistance.
Our systems improve.
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Guest journeys
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Crowd flow
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Queue flow and queue design
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Wayfinding
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Information placement
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Decision points
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Bottleneck management
Customer Behaviour And Experience
Our systems are designed around how people naturally think, move and make decisions, reducing stress and confusion while creating intuitive, organised and welcoming environments.
We consider.
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Emotional regulation
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Energy zoning and transitions
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Cognitive load
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Decision fatigue
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Behavioural psychology
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Decision-making
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Memory design
Improving Team Performance
Staff play a critical role in the customer experience.
Our systems ensure staff are positioned correctly, know when to engage with customers and support the operation where they are needed most.
We improve.
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Staff positioning
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Staff Headcount Planning
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Staff Optimisation
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Staff behaviour
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Staff communication
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Human interactions
Operational Performance
We strengthen the systems and structures behind customer-facing operations to improve efficiency, consistency, quality and overall performance.
We apply.
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Operational structure
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Workforce deployment
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Quality standards
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Performance monitoring
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Efficiency
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Continuous improvement
A Selection of Clapnation Performance Systems
Design. Plan. Implement.
Every Clapnation Performance System is designed around the organisation, environment, people and performance objectives. We design the system, plan its implementation, embed it into the operation and continuously measure and refine performance.
