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HUMAN PERFORMANCE FOR CUSTOMER-FACING ORGANISATIONS

We improve the performance of the people, teams and operations behind exceptional customer-facing organisations.

What We Do

​​Unlocking Human Performance

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We unlock the full performance potential of customer-facing people, teams and operations.

By combining human performance, team development and operational excellence, we strengthen individual capability, build higher-performing teams and improve the systems and operations that support them.​

The result is stronger performance, greater consistency, exceptional customer experiences and measurable improvements across your customer-facing operation.

Clapnation Museum Staff
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Our Performance Model

Our Human Performance Model focuses on four interconnected areas.

Our End-to-End Coverage

We support every stage of customer-facing performance, from people and workforce strategy to operational design, delivery, performance management and continuous improvement.

Strategy & Planning

Designing the people, structure and operation for high performance.

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  • Workforce Strategy

  • Operational Planning

  • Operational Strategy

  • Workforce Structure

  • Capacity Planning

  • Resource Planning

  • Risk Planning

Performance Development

Developing the people and leaders who drive performance.

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  • Human Performance Programmes

  • Team Development

  • Leadership Development

  • Supervisor Development

  • Customer-Facing Performance Training

  • Workshops

  • Coaching

Workforce Delivery

Building, deploying and managing high-performing customer-facing teams.

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  • Recruitment

  • Staffing

  • Scheduling

  • Deployment

  • Mobilisation

  • Workforce Administration

  • Workforce Management

Operational Performance

Building customer-facing operations that enable people, teams and systems to perform at their highest level.

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  • Operational Structure

  • Process Optimisation 

  • Customer Flow

  • Performance Systems

  • SOPs & Operating Standards

  • Quality Assurance

  • Performance Monitoring

  • Operational Efficiency

Continuous Improvement

Continuously measuring, refining and improving people and operational performance.

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  • Operational Audits

  • Performance Reviews

  • Performance Reporting

  • Operational Analytics

  • Workforce Analytics

  • Quality Reviews

  • Process Optimisation

  • Continuous Improvement

Customer-Facing Environments Where We Perform

Wherever people shape the customer experience, performance matters. Clapnation works across customer-facing environments to strengthen the people, teams and operations behind exceptional performance.

Let's Improve Performance

Tell us about your organisation, team or performance challenge.

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Design Crew
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